Privacy Policy

Effective Date: June 30, 2026

1. Introduction and Company Information

This Privacy Policy explains how Maple Bloom Garden Co. collects, uses, discloses, stores, and protects personal information in connection with its garden-related products and services, including customer inquiries, quotations, orders, deliveries, landscaping or garden consultation services, website interactions, and related communications.

Maple Bloom Garden Co. is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.

Maple Bloom Garden Co.
1250 Sheppard Ave E, Toronto, ON M2K 1E8, Canada
Email: [email protected]
Phone: +1 (416) 782-9463

2. Data Collection and Processing

Maple Bloom Garden Co. may collect personal information directly from you, automatically through our website or digital services, and from third parties where permitted by law.

The types of personal information we may collect include:

• Contact details such as name, address, email address, and telephone number;
• Billing and payment-related information;
• Service and order details, including delivery instructions and purchase history;
• Communications you send to us, including inquiries, feedback, and complaints;
• Website and device information, such as IP address, browser type, pages visited, and usage data;
• Information relevant to garden consultations, site visits, or service planning, where provided by you;
• Any other information you choose to provide to Maple Bloom Garden Co..

We process personal information only to the extent reasonably necessary for the purposes described in this Privacy Policy.

3. Purpose of Data Processing

Maple Bloom Garden Co. may use personal information for the following purposes:

• To provide products and services, including garden supplies, consultations, installations, and related support;
• To respond to inquiries, requests, and customer service communications;
• To process orders, payments, invoices, refunds, and deliveries;
• To schedule appointments, site visits, and service-related communications;
• To maintain business records and manage our customer relationships;
• To improve our website, services, operations, and customer experience;
• To send administrative notices, service updates, and, where permitted, marketing communications;
• To detect, prevent, and address fraud, security incidents, or misuse of our services;
• To comply with legal, regulatory, tax, accounting, and contractual obligations;
• To establish, exercise, or defend legal claims.

4. Legal Basis for Processing

Under Canadian privacy law, Maple Bloom Garden Co. generally relies on one or more of the following grounds to process personal information:

• Consent: Where you have given us consent, express or implied, to collect, use, or disclose your personal information;
• Contractual necessity: Where processing is necessary to provide requested products or services, or to take steps at your request before entering into a contract;
• Legal or regulatory obligations: Where processing is required to comply with applicable laws, regulations, court orders, or lawful requests;
• Legitimate business purposes: Where processing is reasonable for business administration, service improvement, fraud prevention, or security, and is not overridden by your rights and interests.

Where required by law, we will obtain your consent before collecting, using, or disclosing your personal information.

5. Data Sharing and Third Parties

Maple Bloom Garden Co. does not sell personal information. We may share personal information with third parties only as necessary and in accordance with this Privacy Policy and applicable law.

Third-party recipients may include:

• Payment processors and financial institutions;
• Delivery and logistics providers;
• IT, hosting, cloud storage, analytics, and website service providers;
• Professional advisors such as accountants, auditors, lawyers, and insurers;
• Government authorities, regulators, law enforcement, or courts where required or permitted by law;
• Other service providers assisting Maple Bloom Garden Co. in operating its business.

We require third parties to protect personal information in a manner consistent with applicable privacy obligations, subject to their own legal and contractual requirements.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside of Canada, including in the United States or other foreign jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.

Where personal information is transferred outside Canada, Maple Bloom Garden Co. will take reasonable steps to ensure appropriate safeguards are in place, including contractual protections and security measures appropriate to the sensitivity of the information.

7. Storage Duration

Maple Bloom Garden Co. retains personal information only as long as necessary for the purposes for which it was collected, or as required to meet legal, accounting, tax, insurance, or regulatory obligations.

Retention periods may vary depending on the type of information and the nature of our relationship with you. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information held by Maple Bloom Garden Co.:

• Access: Request confirmation of whether we hold personal information about you and obtain a copy of that information;
• Rectification: Request correction of inaccurate, incomplete, or outdated personal information;
• Erasure: Request deletion of personal information in appropriate circumstances, subject to legal retention requirements;
• Restriction: Request that we limit certain processing of your personal information in appropriate circumstances;
• Data portability: Request a copy of certain personal information in a structured, commonly used format where applicable;
• Objection: Object to certain processing activities, including some forms of direct marketing where applicable.

To exercise any of these rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where our processing is based on your consent, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

If you withdraw consent, Maple Bloom Garden Co. may be unable to provide certain services or communications to you. We will explain any consequences where relevant.

10. Right to Complain

If you have concerns about how Maple Bloom Garden Co. handles your personal information, we encourage you to contact us first so we can attempt to resolve the issue.

You may also have the right to file a complaint with the appropriate privacy regulator, including the Office of the Privacy Commissioner of Canada, or a provincial privacy authority where applicable.

Before or after contacting a regulator, you may submit a complaint to us using the contact details below. We will investigate and respond in a timely manner.

11. Data Security

Maple Bloom Garden Co. uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• Access controls and role-based permissions;
• Secure storage and encryption where appropriate;
• Staff confidentiality obligations and privacy training;
• Monitoring for unauthorized access or misuse;
• Procedures for responding to privacy incidents and breaches.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:

Maple Bloom Garden Co.
1250 Sheppard Ave E, Toronto, ON M2K 1E8, Canada
Email: [email protected]
Phone: +1 (416) 782-9463

13. Changes to Privacy Policy

Maple Bloom Garden Co. may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any revised version will be posted on our website with an updated effective date.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acknowledgment of the updated policy, to the extent permitted by law.